Why We Charge By the Job

Legacy field service management software charges between $200 and $400 per technician per month. ServiceTitan sits at the high end. FieldEdge, ServiceFusion, and the mid-market peers cluster in the $150 to $250 range. Plus implementation fees. Plus annual contracts. Plus per-seat licenses for dispatchers, admins, and accounting.

STEADYWRK charges $3 to $5 per dispatch. No per-technician fee. No per-seat fee. No setup. No multi-year minimum.

The pricing is not a marketing decision. It is the product.

What Per-Tech-Per-Month Is Actually Charging For

The legacy FSM pricing model assumes that the customer's cost driver is the size of their technician roster. A 30-tech HVAC company pays for 30 seats. A 5-tech plumbing shop pays for 5. The software is the same product. The price scales with the customer's headcount.

This pricing model worked for one reason: the legacy software was a workflow tool for human dispatchers. The dispatcher needed a screen. Each technician needed a mobile app. Per-seat pricing matched the operational reality where every person in the workflow consumed software.

The model breaks the moment AI removes the human dispatcher. If the AI is doing the dispatching, the customer is not paying for the dispatcher's screen. They are paying for the dispatch decision itself. The unit of value is the dispatch, not the seat.

What Per-Dispatch Pricing Aligns

When the customer pays per dispatch, several things click into place that per-seat pricing actively breaks:

Volume risk inverts. Under per-seat pricing, the customer pays the same whether they dispatch 100 jobs or 1,000. STEADYWRK pays nothing if there are zero dispatches and revenue scales with the customer's actual operational tempo. The customer's slow week is a slow week for both parties. This is honest pricing.

The dispatcher tax disappears. A 30-tech FM company under ServiceTitan pricing pays $250 per tech per month — $7,500 monthly, $90,000 annually. The same 30-tech operation running 600 dispatches per month through STEADYWRK at $4 per dispatch pays $2,400 monthly, $28,800 annually. The savings are not marginal. They are 60-70%.

Onboarding friction collapses. The legacy FSM implementation cycle runs 4-12 weeks: data migration, integrations, training, parallel run, cutover. STEADYWRK onboarding takes 1-3 weeks because there is no per-seat licensing to negotiate, no annual contract to legal-review, no implementation services package to scope. The customer creates an account, configures their dispatch geography, and begins dispatching.